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(A consumer is any natural person who performs a legal act which is mainly not attributable to their business or independent professional activity.)
Information about withdrawal
Right of withdrawal
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the date:
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on which you, or a third party designated by you (other than the carrier), took possession of the goods, provided you ordered one or more goods in one order and these were delivered at the same time;
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on which you, or a third party designated by you (other than the carrier), took possession of the last goods, provided you ordered multiple goods in one order and they were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done by email: info@rorecare.com .
You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), immediately and no later than 30 days after receipt of your withdrawal notification.
We will use the same payment method you used for the original transaction, unless expressly agreed otherwise. In no event you will incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the returned goods or you have demonstrated that you have sent back the goods, whichever comes first.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the day on which you informed us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
The direct costs of returning the goods are at your expense.
You are only guilty for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Important: If the seal on the shampoo bottle has been broken, the product cannot be returned because the bottle is considered used.
Reasons for exclusion and expiry of the right of withdrawal
The right of withdrawal does not apply to agreements:
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for the supply of goods that are not prefabricated and are made according to an individual choice or decision of the consumer;
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for the supply of goods that can quickly spoil or have a limited shelf life;
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for the supply of alcoholic beverages whose price was agreed upon at the time of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose value depends on market fluctuations;
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for the supply of newspapers, magazines, or periodicals, except for subscriptions.
The right of withdrawal expires prematurely for agreements:
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for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal is broken after delivery;
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for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;
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for the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery.
Example of a withdrawal form
Please contact us first at the following email address before returning the goods: info@rorecare.com .
The return address on our packages is not our returns address. You will receive our return address by email upon request.
If you wish to cancel the contract, please fill out the form below and send it to us by email.
Withdrawal form
I/we () hereby withdraw from the contract concluded by me/us () concerning:
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the purchase of the following goods (*) /
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the provision of the following service (*)
Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete as applicable.