Terms of Service

This website is operated by Røre. Throughout the site, the terms "we", "us" and "our" refer to Røre. Røre offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms.

General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:
Cooling-off period : the period within which the consumer can make use of his right of withdrawal.
Consumer : the natural person who is not acting for purposes relating to their trade, business, craft or profession and who enters into a distance contract with the entrepreneur.
Day : calendar day.
Duration transaction : a distance contract relating to a series of products and/or services, of which the supply and/or purchase obligation is spread over time.
Durable medium : any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal : the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur : the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract : a contract concluded in the context of an organized system for distance selling of products and/or services, where only one or more techniques for distance communication are used until the conclusion of the contract.
Technique for distance communication : a means that can be used for concluding a contract, without the consumer and entrepreneur being in the same place at the same time.
General Terms and Conditions : the present General Terms and Conditions of the entrepreneur.

Article 2 – Right of withdrawal

The consumer has the right to withdraw from the contract within a reflection period of 30 days without giving any reason. During the reflection period, the consumer shall handle the product and packaging with care.
If the consumer makes use of his right of withdrawal, he shall return the product with all accessories supplied and, if reasonably possible, in the original condition, in accordance with reasonable and clear instructions provided by the entrepreneur.

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders placed between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated, before the distance contract is concluded, that the general terms and conditions can be inspected at the entrepreneur's premises and they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, then, in deviation from the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge, electronically or otherwise, upon request.

In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or canceled, the agreement and these conditions will remain in force for the rest and the relevant provision will be replaced by mutual agreement without delay by a provision that approximates the intent of the original as closely as possible.

Situations not covered by these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions. Ambiguities about the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.

Article 4 – The offer

If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer.

If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot be a reason for compensation or termination of the agreement.

Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. These concerns in particular:

• Any shipping costs

• The manner in which the agreement will be concluded and which actions are required for this

• Whether or not the right of withdrawal applies

• The method of payment, delivery and execution of the agreement

• The period for accepting the offer, or the period within which the entrepreneur guarantees the price

• The rate for distance communication if the costs for using the technology for distance communication are calculated on a different basis than the regular base rate for the used means of communication

• Whether the agreement will be archived after its conclusion, and if so, how it can be accessed by the consumer

• The way in which the consumer can check and, if necessary, correct the information provided in the context of the agreement before concluding the contract

• Any other languages ​​in which, besides Dutch, the agreement may be concluded

• The codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically

• The minimum duration of the distance contract in the event of a long-term transaction

• Optional: available sizes, colors, type of materials

Article 5 – The contract

The contract is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.

The entrepreneur may – within the law – ascertain whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the contract, he is entitled to refuse an order or application or to attach special conditions to its execution, giving reasons.

With the product or service, the entrepreneur shall provide the consumer with the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

• The address of the entrepreneur's business location where the consumer can go with complaints

• The conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal

• Information on warranties and existing after-sales service

• The data included in Article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the contract

• The requirements for terminating the contract if the contract has a duration of more than one year or is indefinite

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery. Every contract is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the possibility to dissolve the contract without giving reasons within 30 days.
This reflection period starts on the day after receipt of the product by the consumer or a pre-designated representative notified to the entrepreneur.

During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product.

If he makes use of his right of withdrawal, he shall return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of his right of withdrawal, he is obliged to notify the entrepreneur within 30 days of receiving the product. Notification must be made in writing or via email.

After the consumer has expressed his wish to exercise his right of withdrawal, the customer must return the product within 30 days. The consumer must prove that the goods have been returned on time, for example by means of proof of shipment.

If the customer has not notified his wish to use his right of withdrawal within the periods mentioned in paragraphs 2 and 3 and/or has not returned the product to the entrepreneur, the purchase is final.

Article 7 – Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 30 days after the withdrawal, provided that the product has already been received by the entrepreneur or conclusive proof of complete return can be submitted.

Article 8 – Exclusion of right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for certain products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only possible if the entrepreneur has clearly stated this in the offer, or at least in good time before concluding the contract.

Exclusion of the right of withdrawal is only possible for products:

• That have been created by the entrepreneur in accordance with the consumer's specifications

• Those are clearly personal in nature

• That by their nature cannot be returned

• That can spoil or age quickly

• Whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence

• For individual newspapers and magazines

• For audio and video recordings and computer software whose seal the consumer has broken

• For hygienic products whose seal the consumer has broken

Article 9 – The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This binding to fluctuations and the fact that any stated prices are target prices will be stated in the offer.

Price increases within three months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.

Price increases from three months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

• They result from statutory regulations or provisions

• The consumer has the right to terminate the contract from the day the price increase takes effect

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days after delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• The consumer has repaired and/or processed the delivered products themselves or has had them repaired and/or processed by third parties

• The delivered products have been exposed to abnormal conditions or otherwise carelessly handled or used contrary to the instructions of the entrepreneur and/or on the packaging

• The defectiveness is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used

Article 11 – Delivery and execution

The entrepreneur will take the greatest possible care when receiving and executing product orders.

Taking into account what is stated in article 4 of these terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot or only partially be carried out, the consumer will be informed of this at the latest 30 days after placing the order. In that case, the consumer has the right to dissolve the contract free of charge and the right to possible compensation.

In case of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make a replacement item available. At the latest at the time of delivery, it will be stated clearly and comprehensively that a replacement item is being delivered.

With replacement items, the right of withdrawal cannot be excluded. The cost of any return shipment is borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Duration transactions: duration, termination and renewal

Termination
The consumer may terminate a contract concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term contract that extends to the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to agreed termination rules and a notice period of no more than one month.

The consumer may:

• Terminate the agreements referred to in the previous paragraphs at any time and not be limited to termination at a specific time or in a specific period

• At least terminate them in the same manner as they were concluded by him

• Always terminate with the same notice period that the entrepreneur has prescribed for himself

Renewal
A fixed-term contract that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed duration.

By way of exception, a fixed-term contract that extends to the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term of up to three months, provided that the consumer may terminate this extended contract at the end of the extension with a notice period of no more than one month.

A fixed-term contract that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month and a notice period of no more than three months if the contract extends to the regular, but less than monthly, delivery of daily or weekly newspapers and magazines.