Your Questions, Answered.
Our products are formulated with carefully selected ingredients and are intended for daily use. However, no cosmetic product can guarantee complete allergy-free use for everyone .
The formulas contain fragrances and functional ingredients that may cause sensitivity in a small group of people. If you have a known allergy or very sensitive skin, we recommend always checking the ingredients list (INCI) first and, if necessary, testing the product on a small area of skin beforehand.
If in doubt, we recommend consulting a dermatologist or specialist.
Yes! We offer flexible subscriptions that you can pause, adjust or cancel at any time. So you never have to worry about an empty bottle!
Please note: Each formula is created specifically for you. This may cause processing to take a little longer.
Processing time
Orders are processed within 2–7 business days and then shipped.
Delivery
Delivery within the Netherlands takes 1–2 business days via PostNL. During peak periods (such as Christmas or Black Friday), this may take slightly longer.
Postage costs
We offer free premium shipping including insurance against theft, loss, or damage.
Track & Trace
As soon as your order has been shipped, you will receive an email with a track & trace code.
Our online hair quiz asks about your hair type, thickness, moisture balance, sensitivities and preferences. This information forms the basis for your personal formula.
Our products are not 100% natural .
The formulas consist of a combination of naturally occurring ingredients and carefully selected functional ingredients . This combination results in effective, stable, and easy-to-use products that deliver on their promises.
All products are vegan and contain no animal ingredients . Furthermore, our products are not tested on animals .
As we currently do not have official vegan certification, we do not position the products as certified vegan.
Our products are developed with gentle formulas and are suitable for use on color-treated hair . They cleanse and condition hair without harsh cleansers and are designed to leave hair feeling comfortable and cared for.
Please note that every hair type and hair dye can react differently. For best results, we recommend using the products according to the directions and, if in doubt, testing on a small strand of hair first.
