Privacy Policy – Røre

This Privacy Policy describes how Røre (“we”, “us” or “our”) collects, uses and shares Personal Data when you visit our website or make a purchase through our website (the “Site”).

1. DATA CONTROLLER

Røre
Head office:
Unit B, 11/F Yam Tze Commercial Building
23 Thomson Road
Wan Chai, Hong Kong

Email: info@rorecare.com

2. WHAT PERSONAL DATA WE COLLECT

2.1 Device data

When you visit the Site, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Time zone
  • Cookie information
  • Pages visited and products viewed
  • Referring websites or search terms
  • Interaction with the Site

We refer to this information as “Device Data”.

We collect Device Data using:

  • Cookies
  • Log files
  • Web beacons, tags and pixels

You can find more information about cookies at: http://www.allaboutcookies.org

2.2 Order data

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and delivery address
  • Payment details (processed via secure payment providers)
  • Email address
  • Phone number (if provided)

We refer to this information as “Order Data”.

2.3 Personal Data

By Personal Data we mean both Device Data and Order Data.

3. PURPOSES & LEGAL BASES (GDPR)

We process Personal Data only on the following legal bases:

3.1 Performance of a contract

  • Processing and delivering orders
  • Payment handling
  • Customer service and communication

3.2 Legal obligations

  • Administration and accounting
  • Fraud and security checks

3.3 Legitimate interest

  • Website optimisation
  • Analysis and reporting
  • Marketing and customer insights

3.4 Consent

  • Newsletters
  • Personalised advertising
  • Tracking cookies

Consent can be withdrawn at any time.

4. USE OF THIRD PARTIES

We share Personal Data only with trusted third parties, including:

Shopify — for managing our online shop and payments
https://www.shopify.com/legal/privacy

Google Analytics — for website analysis
https://policies.google.com/privacy
Opt out: https://tools.google.com/dlpage/gaoptout

Advertising platforms

  • Meta (Facebook / Instagram)
  • Google Ads
  • TikTok (if active)

These parties process data in accordance with their own privacy policies and solely on Røre's instructions.

5. COOKIES & CONSENT (GOOGLE CONSENT MODE V2)

We use:

  • Functional cookies (necessary)
  • Analytical cookies
  • Marketing cookies

Marketing and analytical cookies are only placed after explicit consent via our cookie banner.

We use Google Consent Mode v2, which automatically adjusts tracking based on your cookie preferences.

6. TARGETED ADVERTISING

You can opt out of personalised advertising via:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads
  • Microsoft: https://account.microsoft.com/privacy/ad-settings

Or via: http://optout.aboutads.info/

7. DO NOT TRACK

We do not respond to “Do Not Track” signals from browsers.

8. YOUR RIGHTS (UK / EU GDPR)

You have the right to:

  • Access your Personal Data
  • Request correction or erasure
  • Restrict processing
  • Object to processing
  • Request data portability

You can submit requests via info@rorecare.com.

9. INTERNATIONAL DATA TRANSFERS

As our head office is based in Hong Kong, Personal Data may be processed outside the UK and EU. We put appropriate safeguards in place, including:

  • Standard Contractual Clauses (SCCs)
  • Secure storage and access restrictions

10. RETENTION PERIODS

We keep Order Data for as long as we are legally required to. We do not keep marketing and analytics data for longer than necessary.

11. CHANGES

This Privacy Policy may be updated. The most current version is always available on our Site.

12. CONTACT

info@rorecare.com
Unit B, 11/F Yam Tze Commercial Building
23 Thomson Road, Wan Chai, Hong Kong